Providing excellent customer service requires good communication skills, a positive attitude and a warm and welcoming manner.
Our two-day ‘Excellence in customer service’ training program therefore focuses exclusively on best-practiced customer service to ensure all your customers are handled in a polite, yet friendly way by staffs who are highly-professional and efficient at all times.
We guarantee that our ‘excellence in customer service’ training program delivered by highly-skilled training consultants will ensure consistent standards of excellent service across your organization, ultimately leading to increase levels of customer’s satisfaction.
What will the training cover?
By the end of this two-days training, participants will know;
1. How to build report with all customers
2. The pitfalls of telephone and face-to -face communication
3. How to actively listen to customers
4. Successful approaches to different situation and customers.
5. How to manage customers expectation
6. How to communicate effectively and appropriately with customers.
7. The different ways to develop excellent customer relationship.
8. How to recognize & act of opportunities for selling further products & services.
9. How to build and market your brand.
Who should attend?
All customers -facing staff including;
• Customer service advisers
• Sales & marketing officers
• Personals assistants
• Hospitality staff
Benefits of ‘Excellence in customer service’ in your organization
• Increases staff productively
• Increases job satisfaction
• Improves and maintains customers satisfaction and loyalty
• Enhances market reputation as a customer focused organization
• Increased sales
For pricing information please contact us on(+220)4464334 or email us at email@example.com included in the price are lunch and refreshments through-out the day, all course documentation and participant materials, and the certificate upon completion of the course.